RHI Powder has establish basic guidelines for customers to adhere to in order to alleviate potential pitfalls and achieve optimum powder coating finishes. Please review before shipping or delivering your products to our facility. Should you have questions or concerns about your particular project, contact us and one of our experienced team members will be happy to assist.
Proper Labeling
Label each individual package shipped or delivered to RHI Powder with:
Name/Company Name
Powder Coating Color
Purchase Order
Quantity
Size
Part Number
Special Instructions
Packaging
Please ensure that inbound products are properly packaged to ensure their safe delivery to our facility. We offer customers various packaging options for return shipment. Please contact one of our technical assistants to determine the best options for your project.
Markers
Carefully remove any ink markings such as mill applied lettering, marks or other labeling; improper removal can lead to inadequate coating coverages or uneven finishes.
Any projects not received in powder coat ready condition will be subject to additional charges.
Weld Spatter
All welds should be properly cleaned and surrounding areas free of weld spatter. RHI Powder preparation is designed to remove surface contaminants and is not designed to substitute for mechanical cleaning. Improper cleaning can negatively impact the desired powder coat finish and durability.
Any projects not received in powder coat ready condition will be subject to additional charges.
Packaging Debris
Parts should be free of packaging materials and shipping debris. Special consideration should be given to clear tape. All tape and adhesive residue must be carefully and fully removed. Remove adhesive residue with rubbing alcohol or paint thinner. Failure to do so can lead to coating failure including zero powder adhesion, distorted finishes and uneven finishes.
Any projects not received in powder coat ready condition will be subject to additional charges.
Oxidation, Hot-Rolled Steel, and Laser Scale
All oxidation including rust, white rust, mill scale or laser, etc. scale must be removed. Improper removal can lead to a low level of powder adhesion and a lower quality finish. Should you experience issues in removing all of the oxidation on your products, please contact us to discuss advance cleaning options available through RHI Powder.
Any projects not received in powder coat ready condition will be subject to additional charges.
Galvanized and Zinc Substrates
If your product has a galvanized steel or zinc coatings it must be free of defect. RHI Powder is not responsible for sub-standard substrates as it adversely affects the final product. In no way is RHI Powder liable for lesser coating quality such as roughness, pinholes, or decreased powder adhesion on these substrates. Ultimately, the customer is responsible for the condition of the substrate.
Any projects not received in powder coat ready condition will be subject to additional charges.
Drainage
Proper drainage of tubing is imperative to proper powder coating adherence to products. All parts fabricated from tubing should have drain holes. It must be noted that powder will not adhere to a tube with water or air trapped inside. Additionally, all parts must be hung during the powder coating process and configuration of the part must be considered for application. The customer will be notified of any special requirements when the purchase order is placed.
Any projects not received in powder coat ready condition will be subject to additional charges.